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Customer Feedback

Overall Rating:                          Excellent
Price Rating:                               Excellent
Shipping Options:                       Excellent
Delivery Rating:                          Excellent
Ease of Purchase Rating:           Excellent
Customer Service Rating:           Excellent

Comments:     Will definitely recommend to a friend or company. VERY happy

Joe H.   CA  Apr  2014

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Overall Rating:                          Excellent
Price Rating:                               Excellent
Shipping Options:                       Excellent
Delivery Rating:                          Excellent
Ease of Purchase Rating:           Excellent
Customer Service Rating:           Excellent

Comments:     One of the best shopping experiences I've had in a long time. The website was easy to use and let me find exactly what I needed. The Schlage door knobs I purchased are great. And the customer service was fantastic. There was a minor issue with a product and doorlocksdirect handled it superbly. I called them and he said it was a manufacturing issue that was supposed to have been fixed. So he sent me the replacement part immediately and gave me some suggestions on how to make it work until the part arrived. Top notch all around!

Kyle K.   NY  Mar  2014

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Overall Rating:                          Excellent
Price Rating:                               Excellent
Shipping Options:                       Excellent
Delivery Rating:                          Excellent
Ease of Purchase Rating:           Excellent
Customer Service Rating:           Excellent

Comments:     Great Prices and fast shipping ! Will do business with again.

Sean N.   CA  Feb  2014

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Overall Rating:                          Excellent
Price Rating:                               Excellent
Shipping Options:                       Excellent
Delivery Rating:                          Excellent
Ease of Purchase Rating:           Excellent
Customer Service Rating:           Excellent

Comments:     Spoke with customer service before I placed the order. Very nice conversation. I had asked if it was possible for the items to ship that day, even though it was later in the afternoon. I was told to include a note about shipping when I placed the order. Items were shipped that day. Items are exactly as described and first quality. I would recommend Doorlocksdirect.com to everyone.

Steven F.   TX  Jan  2014

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Overall Rating:                          Excellent
Price Rating:                               Excellent
Shipping Options:                       Good
Delivery Rating:                          Good
Ease of Purchase Rating:           Excellent
Customer Service Rating:           Excellent

Comments:     Excellent quality of product and packaging. Item came with a business card with a direct person to contact if there is any questions or problems. I was very impressed and will purchase future items.

John K.   OH  Dec  2013

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Overall Rating:                          Excellent
Price Rating:                               Good
Shipping Options:                       Good
Delivery Rating:                          Good
Ease of Purchase Rating:           Excellent
Customer Service Rating:           Excellent

Comments:     Richard Schoech from DoorLooksDirect.com personally assisted me with my lock purchasing needs. I wished I had found these guys sooner! Thanks again, Paul

Paul K.   CA  Dec  2013

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Overall Rating:                          Good
Price Rating:                               Good
Shipping Options:                       Excellent
Delivery Rating:                          Excellent
Ease of Purchase Rating:           Excellent
Customer Service Rating:           Good

Comments:     Good, easy to navigate website! Free Shipping on my size order!! Potentially complex order WAS FILLED CORRECTLY & COMPLETELY!!! (Someone was awake & cared!!!!!!!!!!!!!!!!!) NO CA SALES TAX!!!!!!!!!!!!!! Given the above ......., would buy again from DoorLocksDirect again.

Stan G.   CA  Nov  2013

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Overall Rating:                          Excellent
Price Rating:                               Excellent
Shipping Options:                       Excellent
Delivery Rating:                          Excellent
Ease of Purchase Rating:           Excellent
Customer Service Rating:           Excellent

Comments:     I didn't need customer service as everything was great and as advertised. You never know when ordering online as to what you get. I received new in packaging goods and everything went great. This is a honorable e-store that I would do business with again and again.

William F.   CA  Nov  2013

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Overall Rating:                          Excellent
Price Rating:                               OK
Shipping Options:                       Excellent
Delivery Rating:                          Excellent
Ease of Purchase Rating:           Excellent
Customer Service Rating:           Excellent

Comments:     Price was not great but it arrived a day earlier than expected. $14.95 shipping and handling seemed high by comparison.

James B.   TN  Oct  2013

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Overall Rating:                          Excellent
Price Rating:                               Good
Shipping Options:                       Excellent
Delivery Rating:                          Excellent
Ease of Purchase Rating:           Excellent
Customer Service Rating:           Excellent

Comments:     

Tony S.   NY  Oct  2013

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Overall Rating:                          Excellent
Price Rating:                               Excellent
Shipping Options:                       Excellent
Delivery Rating:                          Excellent
Ease of Purchase Rating:           Excellent
Customer Service Rating:           Excellent

Comments:      While not the finest out there, the website was very good and offered me 99% of the information and selection one would require. Their prices were much better than another more prominent "online door hardware" site. I had a special need for information as my application was a bit out of the ordinary and communication both by phone and email was TOP NOTCH. Once purchased, my order came faster than I could imagine, had the box and wondered what I got delivered..that fast. Well packaged and as ordered. I have special ordered some doors and worried about getting the hardware "too soon" as there's a delay and was assured that the company would make any issues right no matter what/when. I will buy from these guys again and have recommended them two times already. Terrific find.

Scott K.   FL  Oct  2013

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Overall Rating:                          Excellent
Price Rating:                               Excellent
Shipping Options:                       OK
Delivery Rating:                          Excellent
Ease of Purchase Rating:           Excellent
Customer Service Rating:           Excellent

Comments:     

Christian C.   TX  Jul  2013

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Overall Rating:                          Excellent
Price Rating:                               Excellent
Shipping Options:                       Excellent
Delivery Rating:                          Excellent
Ease of Purchase Rating:           Excellent
Customer Service Rating:           Excellent

Comments:     Great for parts and odd stuff that is hard to find fast shipping.

William S.   VA  Jul  2013

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Overall Rating:                          Excellent
Price Rating:                               Good
Shipping Options:                       Good
Delivery Rating:                          Excellent
Ease of Purchase Rating:           Excellent
Customer Service Rating:           Excellent

Comments:     

Rafael S.   TN  Jul  2013

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Overall Rating:                          Excellent
Price Rating:                               Good
Shipping Options:                       Excellent
Delivery Rating:                          Excellent
Ease of Purchase Rating:           OK
Customer Service Rating:           Excellent

Comments:     Very helpful seller, went above and beyond what you could expect to help find what I needed. I would prefer to use my own UPS account for shipping, and I don't like using PayPal. Price was the same as local Home Depot store (before shipping) on comparable items but offered other items not available at any local big box store. I recommend this seller.

Kyle W.   IN  Jun  2013

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Overall Rating:                          Excellent
Price Rating:                               Excellent
Shipping Options:                       Excellent
Delivery Rating:                          Excellent
Ease of Purchase Rating:           Excellent
Customer Service Rating:           Excellent

Comments:     doorlocksdirect.com was GREAT! I shopped for over a week to find the right set for my front door. Door Locks Direct had the easiest order system I found. I was able to get the outside handle and inside knob for a combo system. Most of the other sites just had the outside handle but no info on the inside knob or lever and did not offer any help with it. Price was better than most and shipping was BLAZING fast. I am going to be upgrading the rest of my house and will only use Door Locks Direct. Give them a try you won't be sorry.

Gregory B.   TX  Jun  2013

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Overall Rating:                          Excellent
Price Rating:                               Excellent
Shipping Options:                       Excellent
Delivery Rating:                          Excellent
Ease of Purchase Rating:           Excellent
Customer Service Rating:           Excellent

Comments:     

Devin T.  KY  Jun  2013

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Overall Rating:                          Excellent
Price Rating:                               Excellent
Shipping Options:                       Excellent
Delivery Rating:                          Excellent
Ease of Purchase Rating:           Excellent
Customer Service Rating:           Excellent

Comments:     Hard to find items, Fast shipping and smooth transaction.

Charles M.   MD  Jun  2013

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Overall Rating:                          Excellent
Price Rating:                               Excellent
Shipping Options:                       Excellent
Delivery Rating:                          Excellent
Ease of Purchase Rating:           Excellent
Customer Service Rating:           Excellent

Comments:     This is the second time I've purchased from doorlocksdirect.com, and I would not hesitate to purchase from them again. Very professionally run company with great service.

Charles W.   TX  May  2013

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Overall Rating:                          Excellent
Price Rating:                               Excellent
Shipping Options:                       Excellent
Delivery Rating:                          Excellent
Ease of Purchase Rating:           Excellent
Customer Service Rating:           Excellent

Comments:     

Edwin B.   OH  May  2013

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Overall Rating:                          Excellent
Price Rating:                               Excellent
Shipping Options:                       Excellent
Delivery Rating:                          Excellent
Ease of Purchase Rating:           Excellent
Customer Service Rating:           Excellent

Comments:     Recently, I had a question about a new exterior door lock, Richard responded back promptly. As a result, they got my business. In fact he was a pleasure to talk to on the phone as to verify my special deck lock situation and the solutions for it as to minimize accidental lockouts. Plus, shipping was jet fuel laced fast! Perfect transaction all the way around.

John K.   PA  May  2013

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Overall Rating:                          Excellent
Price Rating:                               Good
Shipping Options:                       Good
Delivery Rating:                          Good
Ease of Purchase Rating:           Excellent
Customer Service Rating:           Good

Comments:     

Brad J.   MI  May  2013

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Overall Rating:                          Excellent
Price Rating:                               Excellent
Shipping Options:                       Excellent
Delivery Rating:                          Excellent
Ease of Purchase Rating:           Excellent
Customer Service Rating:           Excellent

Comments:     

Bret H.   CA  May  2013

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Overall Rating:                          Excellent
Price Rating:                               Excellent
Shipping Options:                       Excellent
Delivery Rating:                          Excellent
Ease of Purchase Rating:           Excellent
Customer Service Rating:           Excellent

Comments:     

Richard P.  TX  May  2013

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Overall Rating:                          Excellent
Price Rating:                               Good
Shipping Options:                       Good
Delivery Rating:                          Excellent
Ease of Purchase Rating:           Excellent
Customer Service Rating:           Excellent

Comments:     Easy, fast, all necessary info. A letter/business card follow up after product purchase and arrival was impressive. I will definitely be a returning customer for all my lock needs.

Carlos L.  CA  May  2013

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Overall Rating:                          Excellent
Price Rating:                               Excellent
Shipping Options:                       Excellent
Delivery Rating:                          Excellent
Ease of Purchase Rating:           Excellent
Customer Service Rating:           Excellent

Comments:     Ordered multiple locks. All were keyed the same as requested. Also requested that certain locks be set up for right hand and left hand doors. Shipping was fast and all locks arrived properly set up with the correct optons.

Glenn B.  WV  May  2013

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Overall Rating:                          Excellent
Price Rating:                               Excellent
Shipping Options:                       Excellent
Delivery Rating:                          Excellent
Ease of Purchase Rating:           Good
Customer Service Rating:           Excellent

Comments:     Quality product and service, timely delivery.

Thomas A.  AZ  Apr  2013

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Overall Rating:                          Excellent
Price Rating:                               Good
Shipping Options:                       Good
Delivery Rating:                          Good
Ease of Purchase Rating:           Excellent
Customer Service Rating:           Excellent

Comments:     I placed the order online, shipped and delivered without issuses.

Ronald W.  GA  Apr  2013

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Overall Rating:                          Excellent
Price Rating:                               Excellent
Shipping Options:                       Good
Delivery Rating:                          Excellent
Ease of Purchase Rating:           Excellent
Customer Service Rating:           Excellent

Comments:     I was having trouble purchasing the Schlage locks I wanted for a renovation of my home. They were unavailable from a couple of home improvement stores in my area and I was given a 4-6 week estimate for getting them. I found Doorlocksdirect using a Google search and they had everything I was looking for. My entire order shipped the next day and I got it a few days later. I could not be more pleased.

Chris M.  NC  Apr  2013

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Overall Rating:                          Excellent
Price Rating:                               Good
Shipping Options:                       Good
Delivery Rating:                          Excellent
Ease of Purchase Rating:           Excellent
Customer Service Rating:           Not Rated

Comments:     

Glenn B.  WV  Apr  2013

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Overall Rating:                          Excellent
Price Rating:                               Excellent
Shipping Options:                       Excellent
Delivery Rating:                          Excellent
Ease of Purchase Rating:           Excellent
Customer Service Rating:           Excellent

Comments:     Website was detailed and easy to navigate. Prices were great. I had to call for clarification on one point, and customer service was very helpful. Very nice experience and would not hesitate to order from them again.

Jenny P.  MO  Jan  2013

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Overall Rating:                          Excellent
Price Rating:                               Good
Shipping Options:                       Excellent
Delivery Rating:                          Excellent
Ease of Purchase Rating:           Excellent
Customer Service Rating:           Excellent

Comments:     Clear explanation of the options (latch type, strike type, keying type)of each lock. Keyed alike option with no additional charge is great.

Ming C.  MD  Dec  2012

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Overall Rating:                          Excellent
Price Rating:                               Excellent
Shipping Options:                       Excellent
Delivery Rating:                          Excellent
Ease of Purchase Rating:           Excellent
Customer Service Rating:           Excellent

Comments:     I got what I ordered when it was promised, and at a good price. What more could you want.

Mathew W.   IL  Sept  2012

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Overall Rating:                          Excellent
Price Rating:                               Excellent
Shipping Options:                       Good
Delivery Rating:                          Excellent
Ease of Purchase Rating:           Excellent
Customer Service Rating:           Excellent

Comments:     

Aaron C.   CA  Sept  2012

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Overall Rating:                          Excellent
Price Rating:                               Excellent
Shipping Options:                       Excellent
Delivery Rating:                          Excellent
Ease of Purchase Rating:           Excellent
Customer Service Rating:           Excellent

Comments:     

Brandon G.   ID  Sept  2012

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Overall Rating:                          Excellent
Price Rating:                               Excellent
Shipping Options:                       Excellent
Delivery Rating:                          Excellent
Ease of Purchase Rating:           Excellent
Customer Service Rating:           Good

Comments:     

Alejandro S.   CA  Aug  2012

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Overall Rating:                          Excellent
Price Rating:                               Excellent
Shipping Options:                       Good
Delivery Rating:                          Excellent
Ease of Purchase Rating:           Excellent
Customer Service Rating:           Excellent

Comments:     

Eric L.   NY  Aug  2012

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Overall Rating:                          Excellent
Price Rating:                               Excellent
Shipping Options:                       Excellent
Delivery Rating:                          Excellent
Ease of Purchase Rating:           Excellent
Customer Service Rating:           Excellent

Comments:     Very efficient. Had a special request to key to some locks previously purchased from them and there was no hitch to the process. Friendly service over the phone as well. I will definately use DoorLocksDirect again in the future.

Margaret H.   CO  Aug  2012

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Overall Rating:                          Excellent
Price Rating:                               Excellent
Shipping Options:                       Excellent
Delivery Rating:                          Excellent
Ease of Purchase Rating:           Excellent
Customer Service Rating:           Excellent

Comments:     This was one of the best, and most professional, online companies and purchases I have ever made. The website provides detailed, accurate information, and if you still have questions, you will receive a very prompt response. My order was shipped within 90-minutes of placement and reached me in 2-days (Texas to California) via UPS ground. It was EXTREMELY well-packaged to ensure no damage occurred in transit. It was 100% correct (parts, colors, quantities, etc.) After the sale, I continued receiving the same, great, customer service I had experienced prior to giving them my money. From now on, this is the place where I'll buy ALL my door handles!

T. M.   CA  Aug  2012

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Overall Rating:                          Excellent
Price Rating:                               Excellent
Shipping Options:                       Good
Delivery Rating:                          Excellent
Ease of Purchase Rating:           Excellent
Customer Service Rating:           Excellent

Comments:     We are replacing all the polished brash in our house with a more modern look. It was impossible to find the right selection of handles (blank, passage, privacy, locking, etc.) at the big boxes. doorlocksdirect.com not only had the right selection but the pricing was substantially lower than the local big boxes. Shipping was quick; everything was in perfect condition. Thanks very much!

David L.   CO  Jul  2012

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Overall Rating:                          Good
Price Rating:                               Good
Shipping Options:                       Good
Delivery Rating:                          Good
Ease of Purchase Rating:           Excellent
Customer Service Rating:           Not Rated

Comments:     

L.   IL  Jun  2012

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Overall Rating:                          Excellent
Price Rating:                               Excellent
Shipping Options:                       Excellent
Delivery Rating:                          Excellent
Ease of Purchase Rating:           Excellent
Customer Service Rating:           Excellent

Comments:     We got a call from them because I couldn't mix the schlage and kwikset locks and key them with the same key so he made some suggestions to us to match what we had orginally ordered. My wife I and I had never installed locks so we had to call them about some questions we had and he was helpful and knowledgeable. Ordered it and got them 2 days later but we live in San Antonio and are pretty close to where they ship from in Houston. They need to update the picture of the Kwikset 980 Series Single Cylinder Deadbolt because those do not have the covers that go over the screws holes anymore.

Kyle L.   TX  Jun  2012

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Overall Rating:                          Excellent
Price Rating:                               Excellent
Shipping Options:                       Excellent
Delivery Rating:                          Excellent
Ease of Purchase Rating:           Excellent
Customer Service Rating:           Excellent

Comments:     Good product at a fair price and fast shipping... Thanks.

George R.   CA  Jun  2012

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Overall Rating:                          Excellent
Price Rating:                               Good
Shipping Options:                       Excellent
Delivery Rating:                          Excellent
Ease of Purchase Rating:           Excellent
Customer Service Rating:           Excellent

Comments:     This site was great! Found what I was looking for without any problems and the delivery was fast. Great site to use.

Theodore S.   CA  Jun  2012

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Overall Rating:                          Excellent
Price Rating:                               Good
Shipping Options:                       Excellent
Delivery Rating:                          Excellent
Ease of Purchase Rating:           Excellent
Customer Service Rating:           Excellent

Comments:     Thank you for a very easy transaction and fast shipping! I was not able to find EXACTLY what I wanted (and could afford) until I found your site (through Amazon, I believe). If I need another lock, I know where to go... Thank you!!

Hana B.   CA  May  2012

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Overall Rating:                          Excellent
Price Rating:                               Excellent
Shipping Options:                       Excellent
Delivery Rating:                          Excellent
Ease of Purchase Rating:           Excellent
Customer Service Rating:           Excellent

Comments:      I order a Handleset lock from a company out of Tampa, FL online. Six week later they shipped the lockset. When I open the lock set up it was a different lockset then I order. So I sent it back. The Handleset I order from Door Locks Direct was shipped in three day and was just what I order. Look Great and Works Great. Thank You.

John S.   DE  May  2012

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Overall Rating:                          Excellent
Price Rating:                               Excellent
Shipping Options:                       Excellent
Delivery Rating:                          Excellent
Ease of Purchase Rating:           Excellent
Customer Service Rating:           Excellent

Comments:     Perfect transaction.

Mark P.   FL  May  2012

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Overall Rating:                          Excellent
Price Rating:                               Excellent
Shipping Options:                       Excellent
Delivery Rating:                          Excellent
Ease of Purchase Rating:           Excellent
Customer Service Rating:           Excellent

Comments:     Merchandise was shipped the day after I ordered it and received three days later. It just doesn't get any better than that! And, the items were perfect - exactly as described. Thank you very much for such GREAT service.

Constance F.   CO  Apr.  2012

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Overall Rating:                          Excellent
Price Rating:                               Excellent
Shipping Options:                       Good
Delivery Rating:                          Excellent
Ease of Purchase Rating:           Excellent
Customer Service Rating:           Excellent

Comments:     

William R.   TX  Apr.  2012

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Overall Rating:                          Excellent
Price Rating:                               Excellent
Shipping Options:                       Excellent
Delivery Rating:                          Excellent
Ease of Purchase Rating:           Excellent
Customer Service Rating:           Excellent

Comments:     I recommend doorlocksdirect.com very highly. For security and my own piece of mind I decided the locks on my home needed to be changed. I just didn't know how many keys were floating around out there that would unlock my doors. When I priced replacement keyed entry knobs and deadbolts at the local home improvement stores they charged an additional fee for re-keying the locks, that added up quickly since I have 4 knobs and 4 deadbolts. Door Locks Direct had exact Kwikset knob/deadbolt set I was looking for in 2 packs at a price that was very close to the local stores. The bonus was they re-keyed all the locks for FREE and I got one key for each item that had a lock so I didn't have to order extra keys. I did pay shipping/handling charges but when you compare those charges to the fee I would have had to pay to re-key the locks Door Locks Direct was the winner hands down. Their website is easy to use and you get emails letting you know your order status and tracking information. I've already recommended them to some friends and now I recommend them to anyone else who is looking for door locks!

Julia C.   SC  Apr.  2012

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Overall Rating:                          Excellent
Price Rating:                               Excellent
Shipping Options:                       Excellent
Delivery Rating:                          Excellent
Ease of Purchase Rating:           Excellent
Customer Service Rating:           Excellent

Comments:     I will never buy door locks from a home improvement store again!! I'm a landlord and changing door locks between tenants plus keeping up with all the keys was nightmare. However, doorlocksdirect.com has made it easy as pushing a button and I love the master key I now have for all of my rental homes!!! Ahhhh, these guys are my heros!!!

Kayla G.   TN  Mar.  2012

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Overall Rating:                          Excellent
Price Rating:                               Excellent
Shipping Options:                       Excellent
Delivery Rating:                          Excellent
Ease of Purchase Rating:           Excellent
Customer Service Rating:           Excellent

Comments:     My experience with this merchant started with a phone call I made to him with a question I had about my existing handleset and how I could upgrade it to a Smartkey system. He was very easy to reach by phone. He was very helpful in this area and knowledgeable about his products. I placed my order online and the correct part arrived very quickly. I highly recommend this guy.

Roy T.   TN  Feb.  2012

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Overall Rating:                          Excellent
Price Rating:                               Excellent
Shipping Options:                       Excellent
Delivery Rating:                          Excellent
Ease of Purchase Rating:           Excellent
Customer Service Rating:           Excellent

Comments:     

Miriam S.   CO  Feb.  2012

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Overall Rating:                          Excellent
Price Rating:                               Excellent
Shipping Options:                       Excellent
Delivery Rating:                          Excellent
Ease of Purchase Rating:           Excellent
Customer Service Rating:           Excellent

Comments:     

Kayla G.   TN  Feb.  2012

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Overall Rating:                          Excellent
Price Rating:                              Excellent
Shipping Options:                     Excellent
Delivery Rating:                         Excellent
Ease of Purchase Rating:       Excellent
Customer Service Rating:       Excellent

Comments:     Perfect transaction. No complaints.

Aaron M.   CA  Dec.  2011

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Overall Rating:                          Excellent
Price Rating:                              Excellent
Shipping Options:                     Excellent
Delivery Rating:                         Excellent
Ease of Purchase Rating:       Excellent
Customer Service Rating:       Excellent

Comments:     These chaps have been first rate. Far easier and much more knowledgable than the local big box hardware stores and have a far larger selection. I was initially a bit dubious but they came through in splendid fashion.

Joe H.   CA  Dec.  2011

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Overall Rating:                          Excellent
Price Rating:                              Excellent
Shipping Options:                     Excellent
Delivery Rating:                         Excellent
Ease of Purchase Rating:       Excellent
Customer Service Rating:       Excellent

Comments:     Great price, quick shipping, accurate order.Thanks!

Roger I.   AL  Dec.  2011

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Overall Rating:                          Excellent
Price Rating:                              Excellent
Shipping Options:                     Excellent
Delivery Rating:                         Excellent
Ease of Purchase Rating:       Excellent
Customer Service Rating:       Excellent

Comments:     One of the best internet sites that I have ever encountered. I purchased 13 door levers and 30 hinges and it was one of the best experiences that I have had purchasing items over the internet! I ordered the products and as promised they were delivered in 3 days. I had a couple of questions regarding the installation of a couple of levers and the president answered my questions on the spot! It was just a wonderful experience! I hope doorlocksdirect.com stays around forever! LOVED IT!!

Joy R.   AZ  Nov.  2011

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Overall Rating:                          Excellent
Price Rating:                              Excellent
Shipping Options:                     Excellent
Delivery Rating:                         Excellent
Ease of Purchase Rating:       Excellent
Customer Service Rating:       Excellent

Comments:     Great service, with very fast shipping. Thanks

Keith L.   TX  Nov.  2011

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Overall Rating:                          Excellent
Price Rating:                              Excellent
Shipping Options:                     Excellent
Delivery Rating:                         Excellent
Ease of Purchase Rating:       Excellent
Customer Service Rating:       Excellent

Comments:     Customer service helped me on a Sunday at 11am(PST) with a live knowledgable person.

Paul R.   CA  Nov.  2011

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Overall Rating:                          Excellent
Price Rating:                              Excellent
Shipping Options:                     Excellent
Delivery Rating:                         Excellent
Ease of Purchase Rating:       Excellent
Customer Service Rating:       Excellent

Comments:     Best customer service! Great Pricing!

Brian S.   WA  Nov.  2011

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Overall Rating:                          Excellent
Price Rating:                              Excellent
Shipping Options:                     Excellent
Delivery Rating:                         Excellent
Ease of Purchase Rating:       Excellent
Customer Service Rating:       Excellent

Comments:     They know their product and their service is exceptional!

Gary G.   MI  Nov.  2011

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Overall Rating:                          Excellent
Price Rating:                              Excellent
Shipping Options:                     Excellent
Delivery Rating:                         Excellent
Ease of Purchase Rating:       Excellent
Customer Service Rating:       Excellent

Comments:     I've used Door Locks Direct before and both times have had fast, quality service.

Elizabeth S.  WY  Aug.  2011

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Overall Rating:                          Excellent
Price Rating:                              Excellent
Shipping Options:                     Excellent
Delivery Rating:                         Excellent
Ease of Purchase Rating:       Excellent
Customer Service Rating:       Excellent

Comments:     I have purchased twice from this vendor, both were excellent experiences.

Richard M.   OH  Aug.  2011

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Overall Rating:                          Excellent
Price Rating:                              Excellent
Shipping Options:                     Excellent
Delivery Rating:                         Excellent
Ease of Purchase Rating:       Excellent
Customer Service Rating:       Excellent

Comments:     I would definitely use this seller again.

Shaun H.  CO  Jul.  2011

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Overall Rating:                          Excellent
Price Rating:                              Excellent
Shipping Options:                     Excellent
Delivery Rating:                         Excellent
Ease of Purchase Rating:       Excellent
Customer Service Rating:       Excellent

Comments:     Items purchased were exactly as i expected them.  Very fast shipping.  Great Vendor!

Arron R.  MO  Jul.  2011

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Overall Rating:                          Excellent
Price Rating:                              Excellent
Shipping Options:                     Excellent
Delivery Rating:                         Excellent
Ease of Purchase Rating:       Excellent
Customer Service Rating:       Excellent

Comments:     This was a great experieince without any hassles.  Easy to get in touch with by phone and even answered their phone on a holiday answering all my questions.  Great customer service.

Rich F.  KY  Jul.  2011

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Overall Rating:                          Excellent
Price Rating:                              Excellent
Shipping Options:                     Excellent
Delivery Rating:                         Excellent
Ease of Purchase Rating:       Excellent
Customer Service Rating:       Excellent

Comments:     I will continue to shop with DoorLocksDirect.com for all of my door needs.  Richard (the President of the company) is great at customer service and he helped me out with all of my questions.  Thank you DoorLocksDirect.com for being great!  Eva B.

Eva B.  NM  Jun.  2011

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Overall Rating:                          Excellent
Price Rating:                              Excellent
Shipping Options:                     Excellent
Delivery Rating:                         Excellent
Ease of Purchase Rating:       Excellent
Customer Service Rating:       Excellent

Comments:     This merchant was quick to respond to questions.  Product was shipped immediately.  I got what I ordered!  I'll shop here again.

Doug B.  WA  Jun.  2011

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Overall Rating:                          Excellent
Price Rating:                              Good
Shipping Options:                     Excellent
Delivery Rating:                         Excellent
Ease of Purchase Rating:       Excellent
Customer Service Rating:       Excellent

Comments:     

Raymond P.  VA  Jun.  2011

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Overall Rating:                          Excellent
Price Rating:                              Excellent
Shipping Options:                     Excellent
Delivery Rating:                         Excellent
Ease of Purchase Rating:       Excellent
Customer Service Rating:       Excellent

Comments:     I was a bit skeptical about the purchase, how long standard deliver would be and if I would receive all of the parts including directions for the 2 locks.  With in 3 days, I had the locks and was able to install both myself!  All of the parts were there(extras too), the locks were both in perfect condition--what a great savings.  I would probably have purchased these from one of the local home centers, but the locks that were required by the condo assoc were not in stock,were "special order" and cost more money.  My husband and I feel that our daughter is a little safer after these were installed.

Virginia S.   PA  Jun.  2011

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Overall Rating:                          Excellent
Price Rating:                              Excellent
Shipping Options:                     Excellent
Delivery Rating:                         Excellent
Ease of Purchase Rating:       Excellent
Customer Service Rating:       Excellent

Comments:     When I called to get more information concerning the locks in my house, I got the correct information from a knowlegable salesperson without any waiting.  I was impressed.  The good prices sealed the deal.

Randolph B.  NC  Jun.  2011

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Overall Rating:                          Excellent
Price Rating:                              Good
Shipping Options:                     Good
Delivery Rating:                         Excellent
Ease of Purchase Rating:       Excellent
Customer Service Rating:       Excellent

Comments:     Good service - product was delivered promptly and was as described.  Shipping was expensive.

Chris S.  NY  May  2011

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Overall Rating:                          Excellent
Price Rating:                              Excellent
Shipping Options:                     Excellent
Delivery Rating:                         Excellent
Ease of Purchase Rating:       Excellent
Customer Service Rating:       Excellent

Comments:     Great transaction, just the part that I needed.  The box store had told me that replacement parts weren't available, and that I'd need to fully replace my high-end Kwikset lockset.  It was great to find these guys and available parts.  Saved me a bit of money :)

Matthew M.  NC  May  2011

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Overall Rating:                          Excellent
Price Rating:                              Excellent
Shipping Options:                     Excellent
Delivery Rating:                         Good
Ease of Purchase Rating:       Excellent
Customer Service Rating:       Excellent

Comments:     Very satisfied overall!

Vito L.   NJ  Apr.  2011

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Overall Rating:                          Excellent
Price Rating:                              Excellent
Shipping Options:                     Excellent
Delivery Rating:                         Excellent
Ease of Purchase Rating:       Excellent
Customer Service Rating:       Excellent

Comments:     I had a small problem with the installation and i received the help I needed to complete the installation.  Great company and will buy and tell all of my friends about this website.

Michael L.   FL  Apr.  2011

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Overall Rating:                          Excellent
Price Rating:                              Excellent
Shipping Options:                     Excellent
Delivery Rating:                         Excellent
Ease of Purchase Rating:       Excellent
Customer Service Rating:       Excellent

Comments:     

Amy B.   OR  Apr.  2011

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Overall Rating:                          Excellent
Price Rating:                              Excellent
Shipping Options:                     Excellent
Delivery Rating:                         Excellent
Ease of Purchase Rating:       Excellent
Customer Service Rating:       Excellent

Comments:     

Robert G.   CO  Mar.  2011

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Overall Rating:                          Excellent
Price Rating:                              Excellent
Shipping Options:                     Good
Delivery Rating:                         Excellent
Ease of Purchase Rating:       Excellent
Customer Service Rating:       Excellent

Comments:     

James L.  MI  Feb.  2011

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Overall Rating:                          Good
Price Rating:                              Good
Shipping Options:                     Good
Delivery Rating:                         Good
Ease of Purchase Rating:       Good
Customer Service Rating:       Good

Comments:     

Patrick N.  FL  Feb.  2011

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Overall Rating:                          Excellent
Price Rating:                              Excellent
Shipping Options:                     Excellent
Delivery Rating:                         Excellent
Ease of Purchase Rating:       Excellent
Customer Service Rating:       Excellent

Comments:     

Michael H.   IL  Feb.  2011

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Overall Rating:                          Excellent
Price Rating:                              Excellent
Shipping Options:                     OK
Delivery Rating:                         Excellent
Ease of Purchase Rating:       Excellent
Customer Service Rating:       Excellent

Comments:     The door levers came very fast, packaged nicely, and in great condition.  Transaction was easy, and the price and options were better than the "big box" home improvement stores.  Only down side was UPS Ground was the cheapest shipping option and it was almost $20.  I think USPS standard service would have taken slightly longer, but would have been more affordable and just as reliable.  Nothing against UPS of course, it just seemed a little expensive to be the lowest cost option available.  Other than that, great merchant!

James L.  MI  Jan.  2011

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Overall Rating:                          Excellent
Price Rating:                              Excellent
Shipping Options:                     Excellent
Delivery Rating:                         Excellent
Ease of Purchase Rating:       Excellent
Customer Service Rating:       Excellent

Comments:     

Stephin R.   TX  Jan.  2011

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Overall Rating:                          Excellent
Price Rating:                              Excellent
Shipping Options:                     Excellent
Delivery Rating:                         Excellent
Ease of Purchase Rating:       Excellent
Customer Service Rating:       Excellent

Comments:     

Ralph P.  CT  Jan.  2011

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Overall Rating:                          Excellent
Price Rating:                              Excellent
Shipping Options:                     Excellent
Delivery Rating:                         Excellent
Ease of Purchase Rating:       Excellent
Customer Service Rating:       Excellent

Comments:     Excellant selection.  Fast shipping.  Couldn't be more satisfied with this company.

Timothy N.  FL  Dec.  2010

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Overall Rating:                          Excellent
Price Rating:                              Excellent
Shipping Options:                     Excellent
Delivery Rating:                         Excellent
Ease of Purchase Rating:       Excellent
Customer Service Rating:       Excellent

Comments:     Super fast shipping.

Brian W.   IN  Dec.  2010

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Overall Rating:                          Excellent
Price Rating:                              Excellent
Shipping Options:                     Excellent
Delivery Rating:                         Excellent
Ease of Purchase Rating:       Excellent
Customer Service Rating:       Excellent

Comments:     Items received faster than expected, in perfect condition and just as described in the website.  Great vendor.

Claudia G.  TX  Dec.  2010

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Overall Rating:                          Excellent
Price Rating:                              Excellent
Shipping Options:                     Excellent
Delivery Rating:                         Excellent
Ease of Purchase Rating:       Excellent
Customer Service Rating:       Excellent

Comments:     

Deanne J.   VA  Dec.  2010

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Overall Rating:                          Excellent
Price Rating:                              Excellent
Shipping Options:                     Excellent
Delivery Rating:                         Excellent
Ease of Purchase Rating:       Excellent
Customer Service Rating:       Excellent

Comments:     

Marvin S.  FL  Dec.  2010

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Overall Rating:                          Excellent
Price Rating:                              Excellent
Shipping Options:                     Excellent
Delivery Rating:                         Excellent
Ease of Purchase Rating:       Excellent
Customer Service Rating:       Excellent

Comments:     

Janice C.   TX  Dec.  2010

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Overall Rating:                          Excellent
Price Rating:                              OK
Shipping Options:                     OK
Delivery Rating:                         Excellent
Ease of Purchase Rating:       Excellent
Customer Service Rating:       Excellent

Comments:     Can't speak to price as I didn't shop price.  I was looking for simplicity in getting the door hardware configuration I wanted.  Don't recall shipping options, but they seemed the norm for internet sales.  This was a very positive experience and would recommend as well as repeat.

Gary B.   CA  Nov.  2010

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Overall Rating:                          Excellent
Price Rating:                              Good
Shipping Options:                     Good
Delivery Rating:                         Excellent
Ease of Purchase Rating:       Excellent
Customer Service Rating:       Excellent

Comments:      I ordered the door hardware on a Sunday evening and my order was shipped Monday afternoon.  I was told by a big box my order would take 6-8 weeks.  Their website made it very easy to locate the specific brand, model and color of hardware I was looking for.  The prices were competitive and even with shipping beat the big boxes prices.  I would definitely order from this merchant again.

Patrick M.   GA  Nov.  2010

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Overall Rating:                          Excellent
Price Rating:                              Good
Shipping Options:                     OK
Delivery Rating:                         Excellent
Ease of Purchase Rating:       Excellent
Customer Service Rating:       Good

Comments:     

Robert C.   OK  Nov.  2010

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Overall Rating:                          Excellent
Price Rating:                              Good
Shipping Options:                     OK
Delivery Rating:                         Excellent
Ease of Purchase Rating:       Excellent
Customer Service Rating:       Excellent

Comments:     Excellent service. Product just as described.  Will revisit.

Hai N.   CA  Oct.  2010

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Overall Rating:                          Excellent
Price Rating:                              Excellent
Shipping Options:                     Excellent
Delivery Rating:                         Excellent
Ease of Purchase Rating:       Excellent
Customer Service Rating:       Excellent

Comments:     

Thom N.   TX  Oct.  2010

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Overall Rating:                          Excellent
Price Rating:                              Excellent
Shipping Options:                     Excellent
Delivery Rating:                         Excellent
Ease of Purchase Rating:       Excellent
Customer Service Rating:       Excellent

Comments:     

Steve D.   VA  Sept.  2010

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Overall Rating:                          Excellent
Price Rating:                              Excellent
Shipping Options:                     Good
Delivery Rating:                         Excellent
Ease of Purchase Rating:       Excellent
Customer Service Rating:       Not Rated

Comments:     Doorlocksdirect.com had just what we wanted, and we received it very quickly.  Didn't like paying almost the same for shipping that we did for the product...Would have accepted slower shipping for a lower rate, but it wasn't available.  However, they had what we needed, which was difficult to find!

Lori B.   TX  Sept.  2010

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Overall Rating:                          Excellent
Price Rating:                              Excellent
Shipping Options:                     Excellent
Delivery Rating:                         Excellent
Ease of Purchase Rating:       Excellent
Customer Service Rating:       Excellent

Comments:     

Rob T.   VA  Sept.  2010

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Overall Rating:                          Excellent
Price Rating:                              Excellent
Shipping Options:                     Excellent
Delivery Rating:                         Excellent
Ease of Purchase Rating:       Excellent
Customer Service Rating:       Excellent

Comments:     

Chance K.   CA  Aug.  2010

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Overall Rating:                          Excellent
Price Rating:                              Excellent
Shipping Options:                     Good
Delivery Rating:                         Excellent
Ease of Purchase Rating:       Good
Customer Service Rating:       Excellent

Comments:     

Gardner H.   AZ  Aug  2010

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Overall Rating:                          Good
Price Rating:                              Good
Shipping Options:                     OK
Delivery Rating:                         Good
Ease of Purchase Rating:       Good
Customer Service Rating:       Good

Comments:     

Michael C.   ID  Aug.  2010

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Overall Rating:                          Excellent
Price Rating:                              Excellent
Shipping Options:                     Excellent
Delivery Rating:                         Excellent
Ease of Purchase Rating:       Excellent
Customer Service Rating:       Excellent

Comments:     Website easy to navigate and order.  Follow up communication prompt notifying of order placement and when shipment took place.  Delivery was on time.  Would highly recommend doorlocksdirect.com!

Janice C.   TX  July  2010

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Overall Rating:                          Excellent
Price Rating:                              Excellent
Shipping Options:                     Excellent
Delivery Rating:                         Excellent
Ease of Purchase Rating:       Excellent
Customer Service Rating:       Excellent

Comments:     Would do business with them again.  Very helpful when I called for help.

Deral B.   CO  July  2010

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Overall Rating:                          Good
Price Rating:                              Good
Shipping Options:                     Excellent
Delivery Rating:                         Good
Ease of Purchase Rating:       Excellent
Customer Service Rating:       Excellent

Comments:     This merchant provided merchandise to us at a very good price; the customer service we needed was prompt and courteous and the package arrived on the day that they said it would arrive when we placed the order.  We'll definitely use them again when we purchase more door hardware.

Carl G.   MA  July  2010

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Overall Rating:                          Good
Price Rating:                              Excellent
Shipping Options:                     Good
Delivery Rating:                         Good
Ease of Purchase Rating:       Excellent
Customer Service Rating:       Excellent

Comments:     It was a pleasure ordering with the merchant.  Not only is the site organized and easy to use, but the range of products offered for sales is beyond what I expected.  I spent an entire month searching for the specific products I wanted, and I had no luck until I came across the merchant's site.  I loved that they had what I wanted in-stock and that they sent out my order immediately.  The product packaging was phenomenal and it was so simple to install my new product.  Extremely likely to recommend!

Evangelina O.   CA  July  2010

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Overall Rating:                          Excellent
Price Rating:                              Excellent
Shipping Options:                     Excellent
Delivery Rating:                         Excellent
Ease of Purchase Rating:       Excellent
Customer Service Rating:       Excellent

Comments:     Bought a keypad lock to use entering house with full hands.  Liked it so much I bought two more for the garage and shop (no more going out one door and not having the key for the other).  They matched the security keys for all three locks so that one key opens all three if a battery goes dead.  Great service, received proper order very fast.  Website was helpful in technical details of ordereing.  Staff was friendly and helpful on the phone.

Millard H.   OK  June  2010

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Overall Rating:                          Excellent
Price Rating:                              Excellent
Shipping Options:                     Excellent
Delivery Rating:                         Excellent
Ease of Purchase Rating:       Excellent
Customer Service Rating:       Excellent

Comments:     This merchant sold me exactly what I wanted (which was an item rather hard to find), at a price better than I found in a local store, and shipped it to me in a timely manner.  I am well satisfied with my purchase and this vendor.

Linda V.   IL  May  2010

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Overall Rating:                          Excellent
Price Rating:                              Excellent
Shipping Options:                     Excellent
Delivery Rating:                         Excellent
Ease of Purchase Rating:       Excellent
Customer Service Rating:       Excellent

Comments:     I would buy from this company again.  Good quality of products with great customer service.

Donald N.   GA  May  2010

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Overall Rating:                          Excellent
Price Rating:                              Excellent
Shipping Options:                     Excellent
Delivery Rating:                         Excellent
Ease of Purchase Rating:       Excellent
Customer Service Rating:       Excellent

Comments:     Both times I have made purchases they were very knowledgeable and helpful, going beyond what you usually expect from internet transactions.  It's like dealing with your corner hardware store online!

Scott M.   TX  May  2010

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Overall Rating:                          Excellent
Price Rating:                              Excellent
Shipping Options:                     Excellent
Delivery Rating:                         Excellent
Ease of Purchase Rating:       Excellent
Customer Service Rating:       Excellent

Comments:     Excellent serivce & delivery.  They preassembled units as requested for my thick doors.

Anthony A.   NJ  April  2010

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Overall Rating:                          Excellent
Price Rating:                              Excellent
Shipping Options:                     Excellent
Delivery Rating:                         Excellent
Ease of Purchase Rating:       Excellent
Customer Service Rating:       Excellent

Comments:     

Steve J.   VA  April  2010

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Overall Rating:                          Excellent
Price Rating:                              Excellent
Shipping Options:                     Excellent
Delivery Rating:                         Not Rated
Ease of Purchase Rating:       Excellent
Customer Service Rating:       Excellent

Comments:     

Kenneth M.   FL  April  2010

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Overall Rating:                          Excellent
Price Rating:                              Excellent
Shipping Options:                     Excellent
Delivery Rating:                         Excellent
Ease of Purchase Rating:       Excellent
Customer Service Rating:       Excellent

Comments:     Fast, personalized service.  A real person answers the phone and can actually answer all questions.  Outstanding!

Andrew K.   FL  April  2010

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Overall Rating:                          Excellent
Price Rating:                              Excellent
Shipping Options:                     Excellent
Delivery Rating:                         Excellent
Ease of Purchase Rating:       Excellent
Customer Service Rating:       Excellent

Comments:     Overall, the website was easy to follow.  I would recommend this vendor.  The pricing for the most part is better than the competition.  I think I found an item from Home Depot or Lowes that was same price or slightly lower (something to consider when including the S/H charges).  Also, dummy door handles come as one, not one set (half a door and not both sides of a door).  I had to peruse the specifications a little more meticulously to find this information, after the fact of already receiving the order.  If it were up to me, I would try to state this a little more clearly (probably state this info where it's mentioned about "right or left handed").

Hector J.   CA  April  2010

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Overall Rating:                          Excellent
Price Rating:                              Excellent
Shipping Options:                     Excellent
Delivery Rating:                         Excellent
Ease of Purchase Rating:       Excellent
Customer Service Rating:       Excellent

Comments:     

Kenneth M.   FL  March  2010

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Overall Rating:                          Excellent
Price Rating:                              Excellent
Shipping Options:                     Excellent
Delivery Rating:                         Excellent
Ease of Purchase Rating:       Excellent
Customer Service Rating:       Excellent

Comments:     Great company.  Very knowledgeable about the product line and very willing to answer any questions I had.  Would definitely do business with them again!

Brad W.   IL  March  2010

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Overall Rating:                          Excellent
Price Rating:                              Excellent
Shipping Options:                     Excellent
Delivery Rating:                         Excellent
Ease of Purchase Rating:       Excellent
Customer Service Rating:       Excellent

Comments:     

Laura v.   IN  Feb.  2010

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Overall Rating:                          Excellent
Price Rating:                              Excellent
Shipping Options:                     Excellent
Delivery Rating:                         Excellent
Ease of Purchase Rating:       Excellent
Customer Service Rating:       Excellent

Comments:     Exceptional service from buying to installation.  Their toll free customer service number connected us with the most patient professional we have ever had the opportunity to work with.  He stayed on the phone from start to finish.  This is service with an attitude.  A real pleasure these days to find a knowledgeable representative that goes the extra mile to make your purchase worthwhile.  His questions before the purchase and instructions during installation saved us frustration, time, and money.

John S.   TX  Feb.  2010

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Overall Rating:                          Excellent
Price Rating:                              Excellent
Shipping Options:                     Excellent
Delivery Rating:                         Excellent
Ease of Purchase Rating:       Excellent
Customer Service Rating:       Excellent

Comments:     

Michael M.   MA  Feb.  2010

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Overall Rating:                          Excellent
Price Rating:                              Excellent
Shipping Options:                     Good
Delivery Rating:                         Excellent
Ease of Purchase Rating:       Excellent
Customer Service Rating:       Excellent

Comments:     

Rick V.   CA  Feb.  2010

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Overall Rating:                          Excellent
Price Rating:                              Excellent
Shipping Options:                     Excellent
Delivery Rating:                         Excellent
Ease of Purchase Rating:       Excellent
Customer Service Rating:       Excellent

Comments:     This seller has been phenomenal to work with.  Product shipped it seemed like same day and arrived sooner than expected.  Prices beat even direct pricing that we had available to us from the manufacturer and the customer service was wonderful.  We actually had one of the cylinders malfunction a few monthas after purchased (no fault of the sellers) but I called up and a new cylinder was shipped out same day to us.  Would purchase from them again and I am planning on it when we replace the rest of our door levers.  Thanks for the great service!

Richard S.   AZ  Jan.  2010

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Overall Rating:                          Excellent
Price Rating:                              Good
Shipping Options:                     Good
Delivery Rating:                         Excellent
Ease of Purchase Rating:       Excellent
Customer Service Rating:       Excellent

Comments:     I called to verify that they had the locks I needed.  They were very nice, professional, and assured me they would get the locks shipped out right away.  "A" customer service.

Scott M.   TX  Dec.  2009

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Overall Rating:                          Excellent
Price Rating:                              Excellent
Shipping Options:                     Excellent
Delivery Rating:                         Excellent
Ease of Purchase Rating:       Excellent
Customer Service Rating:       Excellent

Comments:     I was so completely satisfied with my first purchasing experience with doorlocksdirect.com that 8 days later I placed a second order.  My first order for 11 items was delivered by UPS ground shipment 3 days after online order placement, which I find amazing.  The detailed information available on the website makes selecting the proper locks, levers, or hinges a breeze.  I was able to find a replacement handleset for double front doors that fits precisely into existing screwholes, thanks to the diagrams & dimensions available on their site.  Never in my online ordering experience have I seen orders of so many individual items filled so quickly & accurately.  I was also extremely pleased that my second order could be keyed identical to my first order just by providing the last 4 digits of my previous order number.  Even given that special request, I had email shipping confirmation with UPS tracking number in less than 4 hours after placing my second online order for 9 items.  Great doing business with you!!

Gayle D.   AZ  Dec.  2009

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Overall Rating:                          Excellent
Price Rating:                              Excellent
Shipping Options:                     Excellent
Delivery Rating:                         Excellent
Ease of Purchase Rating:       Excellent
Customer Service Rating:       Excellent

Comments:     I ordered new door knobs for my entire house and was pleased to find a lower-cost alternative.  I was a little apprehensive about doing business online with a retailer I was not familiar with but I was very pleased with DoorLocksDirect.com.  I hadn't thought about details such as having the keys match when I was ordering multiple keyed locks but the website included that so I chose that option.  It was very easy to find the items I was looking for.  The order process was very straight-forward and my items shipped immediately and were received within days.  I would recommend DoorLocksDirect.com.

Jennifer S.   IL  Nov.  2009

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Overall Rating:                          Excellent
Price Rating:                              Good
Shipping Options:                     Excellent
Delivery Rating:                         Excellent
Ease of Purchase Rating:       Excellent
Customer Service Rating:       Excellent

Comments:     All questions about products answered in words that I could understand.  Easy to deal with.  Recommend Highly.

Donald P.   TX  Nov.  2009

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Overall Rating:                          Excellent
Price Rating:                              Excellent
Shipping Options:                     Excellent
Delivery Rating:                         Excellent
Ease of Purchase Rating:       Excellent
Customer Service Rating:       Excellent

Comments:     Very helpful and patient.

Michael S.   FL  Nov.  2009

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Overall Rating:                          Excellent
Price Rating:                              Excellent
Shipping Options:                     Excellent
Delivery Rating:                         Excellent
Ease of Purchase Rating:       Excellent
Customer Service Rating:       Excellent

Comments:

Michael S.   WA  Oct.  2009

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Overall Rating:                          Excellent
Price Rating:                              Excellent
Shipping Options:                     Good
Delivery Rating:                         Excellent
Ease of Purchase Rating:       Excellent
Customer Service Rating:       OK

Comments:     I ordered a deadbolt from DoorLocksDirect.com that I had attempted to order at several other online locations previously with no success.  DoorLocksDirect.com had the lock in stock and delivered in a very timely manner.  The lock was exactly what I thought I ordered, new and the current year model.  I did not have to deal with customer service yet, so I gave a neutral rating.

Mark B.   CA  Oct.  2009

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Overall Rating:                          Excellent
Price Rating:                              Excellent
Shipping Options:                     Excellent
Delivery Rating:                         Excellent
Ease of Purchase Rating:       Excellent
Customer Service Rating:       Excellent

Comments:     

Robin C.   NM  Oct.  2009

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Overall Rating:                          Excellent
Price Rating:                              Excellent
Shipping Options:                     Excellent
Delivery Rating:                         Excellent
Ease of Purchase Rating:       Excellent
Customer Service Rating:       Excellent

Comments:     The level of "personalized and interested" customer care was quite extraordinary....and this viewpoint is coming from someone who is hard-to-please and puts the highest priority on customer care.  I could go on-and-on about the specifics...but, let's just leave it at: IT WAS A SURPRISING, VERY RARE, REFRESING AND OVERALL "WOW"-TYPE EXPERIENCE.  Sounds weird for an internet purchase, and particularly a small purchase from a presumably large distributor of door hardware.  I rarely do these "reviews" but I'd be comfortably stating that I don't think you would be dissappointed in how you are treated by this seller.  Thanks!

Clay B.   ID  Oct.  2009

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Overall Rating:                          Excellent
Price Rating:                              Excellent
Shipping Options:                     Excellent
Delivery Rating:                         Excellent
Ease of Purchase Rating:       Excellent
Customer Service Rating:       Excellent

Comments:     I have used many locksmiths in my 52 years and I have never had as good of an experience as I had with DoorLocksDirect.com.  I ordered 10 extra keys and every one fit like a glove and worked smooth as silk.  I have had keys copied in the past by Lowe's, Home Depot, Ace Hardware and many mom and pop hardware stores and they always don't fit quite right.  One might fit perfect but the others I would have to jiggle to get to work.  Every key from DoorLocksDirect.com worked perfect because they stamp their keys instead of cutting them.  Their prices for locks are great and they have a much larger selection than even the big box stores.  They also don't charge extra for rekeying the locks to your key.  I sent them one of my good keys and from the day I sent my key to them to the time my new lock and keys arrived was one week...very fast turnaround!  They are dependable with fast service and excellent customer service.

Robert D.   CA  Oct.  2009

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Overall Rating:                          Excellent
Price Rating:                              Excellent
Shipping Options:                     Excellent
Delivery Rating:                         Excellent
Ease of Purchase Rating:       Excellent
Customer Service Rating:       Excellent

Comments:     

Jason G.   FL  Oct.  2009

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Overall Rating:                          Excellent
Price Rating:                              Excellent
Shipping Options:                     Excellent
Delivery Rating:                         Excellent
Ease of Purchase Rating:       Excellent
Customer Service Rating:       Excellent

Comments:     I most loved the fact that you know exactly what you are getting.  I was replacing existing hardware and needed some square corner latch and strikes, and some round.  I was able to order each doors' hardware exactly to my specifications.  The boxes were packed for easy installation.  Much easier than opening the plastic packaging from the hardware store.  My order was shipped out on the same day I placed it.  When I had a question about installation I was able to reach someone immediately and my question was answered on the spot.  I would definetly order from them again.

Karin B.   TN  Sept.  2009

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Overall Rating:                          Excellent
Price Rating:                              Excellent
Shipping Options:                     Good
Delivery Rating:                         Excellent
Ease of Purchase Rating:       Excellent
Customer Service Rating:       Excellent

Comments:     It was so convenient and easy that it felt like a quick shop mart.

Kevin R.   WY  Sept.  2009

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Overall Rating:                          Excellent
Price Rating:                              Excellent
Shipping Options:                     Excellent
Delivery Rating:                         Excellent
Ease of Purchase Rating:       Excellent
Customer Service Rating:       Excellent

Comments:     

Danielle F.   TX  Sept.  2009

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Overall Rating:                          Excellent
Price Rating:                              Excellent
Shipping Options:                     Excellent
Delivery Rating:                         Excellent
Ease of Purchase Rating:       Excellent
Customer Service Rating:       Excellent

Comments:     

Robert M.   MO  Aug.  2009

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Overall Rating:                          Excellent
Price Rating:                              Excellent
Shipping Options:                     Excellent
Delivery Rating:                         Excellent
Ease of Purchase Rating:       Good
Customer Service Rating:       Excellent

Comments:     Very easy to order.  I was able to locate all of the matching types, including privacy, entry, handleset and deadbolts.  I called the owner to confirm my order, and he was very courteous, and was able to verify he had the complete order in stock.  Very fast shipping and everything was as expected and worked great.

Travis B.   KS  Aug.  2009

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Overall Rating:                          Excellent
Price Rating:                              Excellent
Shipping Options:                     Excellent
Delivery Rating:                         Excellent
Ease of Purchase Rating:       Excellent
Customer Service Rating:       Excellent

Comments:     My first experience with door locks direct was great.  I would buy from them again and highly recommend them as well.  Thanks.

Craig B.   OH  Aug.  2009

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Overall Rating:                          Excellent
Price Rating:                              Excellent
Shipping Options:                     Excellent
Delivery Rating:                         Excellent
Ease of Purchase Rating:       Excellent
Customer Service Rating:       Excellent

Comments:     Received the order quickly and in good condition.  Thanks.

Phillip R.   FL  July.  2009

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Overall Rating:                          Excellent
Price Rating:                              Excellent
Shipping Options:                     Excellent
Delivery Rating:                         Excellent
Ease of Purchase Rating:       Excellent
Customer Service Rating:       Excellent

Comments:     The owner was very responsive and quick to make things right when I had an issue, shipping out a new lock the next day.  Great product selection and competitive pricing.  Wish there were more companies like this.  Highly recommend DoorLocksDirect.com!

Ryan P.   NJ  July  2009

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Overall Rating:                          Excellent
Price Rating:                              Excellent
Shipping Options:                     Excellent
Delivery Rating:                         Excellent
Ease of Purchase Rating:       Excellent
Customer Service Rating:       Excellent

Comments:     Excellent service in ordering and shipping.  I thought I had to contact their customer service early Saturday evening and to my surprise they responded early Monday morning.  Couldn't ask for better service.

Robert V.   FL  July  2009

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Overall Rating:                          Excellent
Price Rating:                              Excellent
Shipping Options:                     Excellent
Delivery Rating:                         Excellent
Ease of Purchase Rating:       Excellent
Customer Service Rating:       Excellent

Comments:     I have purchased from the merchant 4 times now and it is absolutely the best company to deal with.  Excellent communication and lightning fast shipping.  Besides, it's the best prices anywhere on-line.

Richard P.   CA  June  2009

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Overall Rating:                          Excellent
Price Rating:                              Excellent
Shipping Options:                     Excellent
Delivery Rating:                         Excellent
Ease of Purchase Rating:       Excellent
Customer Service Rating:       Excellent

Comments:     

Susan W.   GA  May  2009

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Overall Rating:                          Excellent
Price Rating:                              Excellent
Shipping Options:                     Excellent
Delivery Rating:                         Excellent
Ease of Purchase Rating:       Excellent
Customer Service Rating:       Excellent

Comments:     This is my second purchase from DoorLocksDirect.com and it was flawless.  Would highly recommend this vendor.

Kristen K.   AZ  May  2009

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Overall Rating:                          Excellent
Price Rating:                              Good
Shipping Options:                     Good
Delivery Rating:                         Excellent
Ease of Purchase Rating:       Excellent
Customer Service Rating:       Excellent

Comments:     

Steve M.   TX  May  2009

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Overall Rating:                          Excellent
Price Rating:                              Excellent
Shipping Options:                     Excellent
Delivery Rating:                         Excellent
Ease of Purchase Rating:       Excellent
Customer Service Rating:       Excellent

Comments:     

Paul F.   NJ  May  2009

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Overall Rating:                          Excellent
Price Rating:                              Good
Shipping Options:                     Excellent
Delivery Rating:                         Excellent
Ease of Purchase Rating:       Excellent
Customer Service Rating:       Excellent

Comments:     

Sharon H.   WA  April  2009

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Overall Rating:                          Excellent
Price Rating:                              Excellent
Shipping Options:                     Excellent
Delivery Rating:                         Excellent
Ease of Purchase Rating:       Excellent
Customer Service Rating:       Excellent

Comments:     I could not be more pleased with my purchase of door handles for my entire house.  Everything was as represented on the web site.

Larry F.   TN  April  2009

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Overall Rating:                          Excellent
Price Rating:                              Good
Shipping Options:                     Excellent
Delivery Rating:                         Excellent
Ease of Purchase Rating:       Excellent
Customer Service Rating:       Excellent

Comments:     

Joseph G.   FL  March  2009

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Overall Rating:                          Excellent
Price Rating:                              Excellent
Shipping Options:                     Excellent
Delivery Rating:                         Excellent
Ease of Purchase Rating:       Excellent
Customer Service Rating:       Excellent

Comments:     

Gabriel Z.   TX  March  2009

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Overall Rating:                          Excellent
Price Rating:                              Good
Shipping Options:                     Good
Delivery Rating:                         Excellent
Ease of Purchase Rating:       Excellent
Customer Service Rating:       Excellent

Comments:     Received the specialty item that we could not find anywhere else.  Glad to have DoorLocksDirect.com as an option.

Glenn R.   NH  March  2009

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Overall Rating:                          Excellent
Price Rating:                              Good
Shipping Options:                     Good
Delivery Rating:                         Excellent
Ease of Purchase Rating:       Excellent
Customer Service Rating:       Excellent

Comments:     Fast and accurate service.

Paul P.   PA  March  2009

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Overall Rating:                          Excellent
Price Rating:                              Excellent
Shipping Options:                     Excellent
Delivery Rating:                         Excellent
Ease of Purchase Rating:       Excellent
Customer Service Rating:       Excellent

Comments:     I was just about to place an order on a Sunday when I realized I had a few questions.  .I called the company the next morning, spoke to a live person who answered all of my questions.  I placed my order and received it the very next day.  I was very pleased and will recommend them to all of my friends and family.

Brandon N.   LA  March  2009

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Overall Rating:                          Excellent
Price Rating:                              Excellent
Shipping Options:                     Excellent
Delivery Rating:                         Excellent
Ease of Purchase Rating:       Excellent
Customer Service Rating:       Excellent

Comments:     DoorLocksDirect.com was one of the most professional, courteous, and prompt internet companies with which I have ever done business.  The ease of ordering, the customization of options, and receiving my delivery exactly when expected certainly make me want to use the store again for my next project.  Many thanks for a job well done!

Friedrich H.   TN  Feb.  2009

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Overall Rating:                          Excellent
Price Rating:                              Excellent
Shipping Options:                     Excellent
Delivery Rating:                         Excellent
Ease of Purchase Rating:       Excellent
Customer Service Rating:       Excellent

Comments:     I decided to get rid of the builders grade brass doorknobs throughout our house, including the front and rear doors and gargage/entry.  Door locks direct made the process easy to get right the first time without spending a lot of time and money.  Great prices, multiple manufacturers represented, fast reasonably priced shipping and an easy, user friendly website to guide you through the selection process.

Richard P.   MO  Feb.  2009

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Overall Rating:                          Excellent
Price Rating:                              Good
Shipping Options:                     Excellent
Delivery Rating:                         Excellent
Ease of Purchase Rating:       Excellent
Customer Service Rating:       Excellent

Comments:     

Gordon L.   AL  Jan.  2009

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Overall Rating:                          Excellent
Price Rating:                              Excellent
Shipping Options:                     Excellent
Delivery Rating:                         Excellent
Ease of Purchase Rating:       Excellent
Customer Service Rating:       Excellent

Comments:     I am a repeat customer& continue to experience the same superior service I received with my first of 3 orders.  I have never encountered a company's total dedication to customer satisfaction the way that doorlocksdirect.com has demonstrated.  I was especially appreciative to the personal care given when assistance was needed with the utilization of the smartkey (rekeying) and how I was directed through the process by phone step-by-step to a successful outcome.  Again, I applaud doorlocksdirect.com for bringing to us the best choices in quality, price & options in door hardware.  I will continue to make purchases from this merchant with 100% confidence.  Doorlocksdirect.com earns an A!

Douglas S.   FL  Jan.  2009

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Overall Rating:                          Excellent
Price Rating:                              Excellent
Shipping Options:                     Excellent
Delivery Rating:                         Excellent
Ease of Purchase Rating:       Excellent
Customer Service Rating:       Excellent

Comments:     

Shawn K.   TN  Jan.  2009

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Overall Rating:                          Excellent
Price Rating:                              Excellent
Shipping Options:                     Excellent
Delivery Rating:                         Excellent
Ease of Purchase Rating:       Excellent
Customer Service Rating:       Excellent

Comments:     Excellent web site.  Great prices.  On time delivery.  Professional customer service.  Wow!

Ken K.   CO  Dec.  2008

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Overall Rating:                          Excellent
Price Rating:                              Excellent
Shipping Options:                     OK
Delivery Rating:                         Excellent
Ease of Purchase Rating:       Excellent
Customer Service Rating:       Excellent

Comments:     Prices and customer service are outstanding.  I called to check on a part that I wanted to order and the person I spoke with spent a great deal of time on the phone giving me info to help me complete the job I was working on.  I hope to do business with them again.

Ian F.   NJ  Dec.  2008

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Overall Rating:                          Excellent
Price Rating:                              Good
Shipping Options:                     Good
Delivery Rating:                         Good
Ease of Purchase Rating:       Excellent
Customer Service Rating:       Excellent

Comments:     Superior service.  E-mail questions answered in minutes.  If you need any type of customer support, this is your store.

Brian B.   CA  Dec.  2008

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Overall Rating:                          Excellent
Price Rating:                              Good
Shipping Options:                     Good
Delivery Rating:                         Excellent
Ease of Purchase Rating:       Excellent
Customer Service Rating:       Excellent

Comments:     Two purchases so far, and both went without a hitch.  Lightning-fast shipping, and the hard-to-find products were absolutely perfect.  I'll be shopping here again!

David A.   TX  Nov.  2008

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Overall Rating:                          Excellent
Price Rating:                              Excellent
Shipping Options:                     Excellent
Delivery Rating:                         Excellent
Ease of Purchase Rating:       Excellent
Customer Service Rating:       Excellent

Comments:     Merchant was extremely helpful, knowledgable, thorough and extremely patient with every question asked regarding the products, shipping, pricing, etc.  Everything was received exactly as ordered and prompt delivery.  It's nice to receive exceptional customer service for a change.

Faith T.   OH  Nov.  2008

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Overall Rating:                          Excellent
Price Rating:                              Excellent
Shipping Options:                     Excellent
Delivery Rating:                         Excellent
Ease of Purchase Rating:       Excellent
Customer Service Rating:       Excellent

Comments:     

Jen M.   AL  Nov.  2008

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Overall Rating:                          Excellent
Price Rating:                              Excellent
Shipping Options:                     Excellent
Delivery Rating:                         Excellent
Ease of Purchase Rating:       Excellent
Customer Service Rating:       Excellent

Comments:     I had ordered some deadbolts.  The seller shipped them the very next day.  The speed of processing and service were exceptional.  Since I liked the service, I then special-ordered some door knobs over the phone.  Again, the service was exceptional.

Gerald B.   LA  Nov.  2008

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Overall Rating:                          Excellent
Price Rating:                              Excellent
Shipping Options:                     Excellent
Delivery Rating:                         Excellent
Ease of Purchase Rating:       Excellent
Customer Service Rating:       Excellent

Comments:     Excellent web site.  Many custom options.  Items arrived exactly as I ordered them, and arrived quickly.

Matthew A.   WI  Nov.  2008

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Overall Rating:                          Excellent
Price Rating:                              Good
Shipping Options:                     Excellent
Delivery Rating:                         Excellent
Ease of Purchase Rating:       Excellent
Customer Service Rating:       Good

Comments:     

Robert W.   CA  Nov.  2008

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Overall Rating:                          Excellent
Price Rating:                              Excellent
Shipping Options:                     Excellent
Delivery Rating:                         Excellent
Ease of Purchase Rating:       Excellent
Customer Service Rating:       Excellent

Comments:     This was a great experience.  They had all the options I wanted in one place.  Items were shipped the next day.  Customer service was excellent-I had made an incorrect option selection and they responded immediately to my request for correction and, most importantly, shipped the correct item!

Cynthia H.   CO  Oct.  2008

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Overall Rating:                          Excellent
Price Rating:                              Excellent
Shipping Options:                     Excellent
Delivery Rating:                         Excellent
Ease of Purchase Rating:       Excellent
Customer Service Rating:       Excellent

Comments:     This company really takes customer service seriously.  In fact, when our carpenter could not figure out how to install the locks correctly, the owner of Door Locks Direct made himself available by phone and walked the carpenter through the installation process.  WOW!  The locks arrived exactly when we expected them and in perfect condition.  I have recommended this company to our builder and everyone we know.

Rebecca B.   SC  Oct.  2008

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Overall Rating:                          Excellent
Price Rating:                              Excellent
Shipping Options:                     Excellent
Delivery Rating:                         Excellent
Ease of Purchase Rating:       Excellent
Customer Service Rating:       Excellent

Comments:     

Robert H.   VA  Oct.  2008

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Overall Rating:                          Excellent
Price Rating:                              Excellent
Shipping Options:                     Excellent
Delivery Rating:                         Excellent
Ease of Purchase Rating:       Excellent
Customer Service Rating:       Excellent

Comments:     I had shopped locally for my door hardware needs and was not satisfied with the selection or prices.  When I found DoorLocksDirect.com I not only found wonderful products but outstanding prices!  Further, the website is so user friendly, free shipping on purchases over $500, wonderful options available for the consumer (same keying for hardware, extra keys, etc.).  I needed to obtain information before making my purchase and contacted the company by phone.  As a result of the phone call, I was able to make a very informed decision, the person who guided me was so knowledgeable and helpful.  I received my merchandise in a timely manner, outstanding packaging, instructions and products.  I couldn't be happier with my purchase & plan on making another purchase from this merchant for additional hardware needs.  I highly recommend DoorLocksDirect.com to anyone seeking door hardware, you will find what you are seeking out & find great savings as well, which we're all so in need of.  I rate this merchant A.  Thank you DoorLocksDirect.com, I'll be back!

Douglas S.   FL  Sept.  2008

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Overall Rating:                          Excellent
Price Rating:                              Good
Shipping Options:                     Good
Delivery Rating:                         Excellent
Ease of Purchase Rating:       Excellent
Customer Service Rating:       Excellent

Comments:     Called and they were extremely helpful in deciding which handlesets to purchase.  Also helpful when called during nstallation.  I would very much recommend them.  Extremely knowledgeable about the Kwikset products.

Stanley Y.   AZ  Sept.  2008

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Overall Rating:                          Excellent
Price Rating:                              Excellent
Shipping Options:                     Excellent
Delivery Rating:                         Excellent
Ease of Purchase Rating:       Excellent
Customer Service Rating:       Excellent

Comments:     This was the only place that had the style I needed.  Bravo!

Adam S.   CA  Sept.  2008

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Overall Rating:                          Excellent
Price Rating:                              Excellent
Shipping Options:                     OK
Delivery Rating:                         Excellent
Ease of Purchase Rating:       Excellent
Customer Service Rating:       Excellent

Comments:     Best prices on both the internet and from local stores.  Gave choices other merchants didn't offer such as extra keys, many finish choices, and choice of type of strike plate.  Loved the website, because each technical choice I had to make to complete the order, had a ? button available to explain in detail and/or with a diagram what my choices were.  Delivery was quick and item was recieved in perfect condition.  In summary, it was easy and actually enjoyable to shop at this merchant's site to get the exact locks I wanted.  No compromises had to be made.  They had every choice possible available on their site.

Carl W.   PA  Sept.  2008

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Overall Rating:                          Excellent
Price Rating:                              Excellent
Shipping Options:                     Excellent
Delivery Rating:                         Excellent
Ease of Purchase Rating:       Excellent
Customer Service Rating:       Excellent

Comments:     These folks are great!

Jeff G.   ID  Aug.  2008

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Overall Rating:                          Excellent
Price Rating:                              Excellent
Shipping Options:                     Excellent
Delivery Rating:                         Excellent
Ease of Purchase Rating:       Excellent
Customer Service Rating:       Excellent

Comments:     I talked to them on the phone before ordering online, and they were very courtious and helpful.  The gentleman answered all of my questions and even brought up points I had not thought about.  I would definitely buy from them again.  Shipped from Texas to Ohio in 4 days with free shipping.

Mike S.   OH  Aug.  2008

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Overall Rating:                          Excellent
Price Rating:                              Excellent
Shipping Options:                     Excellent
Delivery Rating:                         Excellent
Ease of Purchase Rating:       Excellent
Customer Service Rating:       Excellent

Comments:     

Daniel W.   CA  July  2008

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Overall Rating:                          Excellent
Price Rating:                              Excellent
Shipping Options:                     Excellent
Delivery Rating:                         Excellent
Ease of Purchase Rating:       Excellent
Customer Service Rating:       Excellent

Comments:     Great experience and very good pricing - this is the only way to buy door hardware!

Andy W.   KS  July  2008

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Overall Rating:                          Excellent
Price Rating:                              Excellent
Shipping Options:                     Excellent
Delivery Rating:                         Excellent
Ease of Purchase Rating:       Excellent
Customer Service Rating:       Excellent

Comments:     The merchant was very helpful in resolving some minor issues.  I felt that he really wanted to have a satisfied customer.  I definitely would recommend doing business with them.

Jim F.   CA  July  2008

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Overall Rating:                          Excellent
Price Rating:                              Excellent
Shipping Options:                     Excellent
Delivery Rating:                         Excellent
Ease of Purchase Rating:       Excellent
Customer Service Rating:       Excellent

Comments:     My experience with DoorLocksDirect.com was everything I expected it to be.  They have a more comprehensive selection than the big pretend lumber yards and very competitive prices.  The fact that you can get your entry locks keyed alike for no charge is a great service (and you don't have to wait for the fumbly fingered guy at the hardware counter to learn how to key a lock).  When I eventually purchase a fancy front entry lockset, it will be keyed to match my existing locks because they keep my information on file!  So easy.  So inexpensive.  So fast.  I have only accolades for this company.  Keep up the good work!

Laron A.   OH  July  2008

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Overall Rating:                          Excellent
Price Rating:                              Excellent
Shipping Options:                     Excellent
Delivery Rating:                         Excellent
Ease of Purchase Rating:       Excellent
Customer Service Rating:       Excellent

Comments:     

Elizabeth F.   TX  July  2008

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Overall Rating:                          Excellent
Price Rating:                              Excellent
Shipping Options:                     Good
Delivery Rating:                         Excellent
Ease of Purchase Rating:       Excellent
Customer Service Rating:       Excellent

Comments:     DoorLocksDirect has a great selection and outstanding customer service.  I was contacted about a discrepancy with my order so that it could be resolved before shipping.  Many other companies would have just packed it up and shipped it out without regard to any errors unknown to the customer.  I will definitely shop for all of my door hardware at DoorLocksDirect in the future.

Joseph W.   MD  July  2008

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Overall Rating:                          Excellent
Price Rating:                              Excellent
Shipping Options:                     Excellent
Delivery Rating:                         Excellent
Ease of Purchase Rating:       Excellent
Customer Service Rating:       Excellent

Comments:     Great selection.  Good customer service.

Jonathon F.   MO  July  2008

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Overall Rating:                          Excellent
Price Rating:                              Excellent
Shipping Options:                     Good
Delivery Rating:                         Good
Ease of Purchase Rating:       Excellent
Customer Service Rating:       Excellent

Comments:     Great resource.  Great service!

Lon M.   CA  June  2008

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Overall Rating:                          Excellent
Price Rating:                              Excellent
Shipping Options:                     Excellent
Delivery Rating:                         Excellent
Ease of Purchase Rating:       Excellent
Customer Service Rating:       Excellent

Comments:     Totally happy with my results.  I wanted to get a 'bump key' resistant lock for my apartment.  Through Kwikset's website, I found this vendor who offered competitive prices.  I'd orginally ordered a dual cylinder deadbolt online and after reviewing my order the next day, realized that I'd really wanted a single deadbolt with the thumb turn on the opposite side.  When I called, I got an answer immediately.  I had a friendly conversation where I was able to change the order and also order two additional keys at the same time.  The package with the new knob and deadbolt arrived quickly and everything was correct.  I will buy all of my locks from this vendor in the future.

Jay C.   CA  June  2008

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Overall Rating:                          Excellent
Price Rating:                              Excellent
Shipping Options:                     Excellent
Delivery Rating:                         Excellent
Ease of Purchase Rating:       Excellent
Customer Service Rating:       Excellent

Comments:     The website is well laid out and when I called with some questions, I actually got a person on the phone.  They answered all my questions and were very helpful and polite.  The parts arrived as advertised and I installed them and they look great.  I would definitley buy from them again and I have already recommended them to some friends.

Raul M.   CA  May  2008

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Overall Rating:                          Excellent
Price Rating:                              Excellent
Shipping Options:                     Excellent
Delivery Rating:                         Excellent
Ease of Purchase Rating:       Excellent
Customer Service Rating:       Excellent

Comments:     I have made 2 orders with this company.  They offer competitive pricing, excellent service, fast shipping.  I will definitely do business with them again when I have the need for their products.  I highly recommend them.  Thank you for the opportunity to brag on DoorLocksDirect.com!

Lawrence S.   KY  May  2008

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Overall Rating:                          Excellent
Price Rating:                              Excellent
Shipping Options:                     Excellent
Delivery Rating:                         Excellent
Ease of Purchase Rating:       Excellent
Customer Service Rating:       Excellent

Comments:     I was very satisfied with every aspect of the transaction.  Talking with the merchant on the phone was very helpful to me.  It helped me to make the right choice for my home.  Thanks

Barbara P.  AR  May  2008

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Overall Rating:                          Excellent
Price Rating:                              Good
Shipping Options:                     Excellent
Delivery Rating:                         Excellent
Ease of Purchase Rating:       Excellent
Customer Service Rating:       Excellent

Lynda M.  NY  April  2008

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Overall Rating:                          Excellent
Price Rating:                              Excellent
Shipping Options:                     Excellent
Delivery Rating:                         Excellent
Ease of Purchase Rating:       Excellent
Customer Service Rating:       Excellent

Anita G.  RI  April  2008

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Overall Rating:                          Excellent
Price Rating:                              Good
Shipping Options:                     Good
Delivery Rating:                         Good
Ease of Purchase Rating:       Excellent
Customer Service Rating:       Excellent

Paul M.  CA  April  2008

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Overall Rating:                          Excellent
Price Rating:                              Excellent
Shipping Options:                     Excellent
Delivery Rating:                         Excellent
Ease of Purchase Rating:       Excellent
Customer Service Rating:       Excellent

Comments:     Items were promptly shipped, nicely packaged.  Items were exactly as described.

Howard L.  NJ  Feb.  2008

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Overall Rating:                          Excellent
Price Rating:                              Excellent
Shipping Options:                     Excellent
Delivery Rating:                         Excellent
Ease of Purchase Rating:       Excellent
Customer Service Rating:       Excellent

Comments:     Checked several places for the best price on door locks, doorlocksdirect.com had the best price by far.  Great customer service, sent an e-mail questions and it was answered the same day.

Christopher H.   NJ  Feb.  2008

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Overall Rating:                          Excellent
Price Rating:                              Excellent
Shipping Options:                     Excellent
Delivery Rating:                         Excellent
Ease of Purchase Rating:       Excellent
Customer Service Rating:       Excellent

Comments:     Very helpful!

Denis P.   CA  Jan.  2008

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Overall Rating:                          Excellent
Price Rating:                              Good
Shipping Options:                     Excellent
Delivery Rating:                         Excellent
Ease of Purchase Rating:       Excellent
Customer Service Rating:       Excellent

Comments:     I am extremely impressed with the services provided by DoorLocksDirect.  I was able to purchase matching hardware for all my doors and baths all in one place - certainly couldn't do that at Home Depot or Lowes.  Even though my order was large and complicated the items were shipped within 24 hours and I received them via next day air.  The locks were all keyed alike as I had requested.  I definitely plan to use them again.

Danielle N.   AR  Jan.  2008

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Overall Rating:                          Excellent
Price Rating:                              Excellent
Shipping Options:                     Excellent
Delivery Rating:                         Excellent
Ease of Purchase Rating:       Excellent
Customer Service Rating:       Excellent

Wendell B.   MO  Jan.  2008

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Overall Rating:                          Excellent
Price Rating:                              Excellent
Shipping Options:                     Excellent
Delivery Rating:                         Excellent
Ease of Purchase Rating:       Excellent
Customer Service Rating:       Excellent

Comments:     Excellent value and a smooth transaction.  Highly recommended merchant.

Rob C.   CA  Nov.  2007

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Overall Rating:                          Excellent
Price Rating:                              Excellent
Shipping Options:                     Excellent
Delivery Rating:                         Excellent
Ease of Purchase Rating:       Excellent
Customer Service Rating:       Excellent

Comments:     Very helpful & knowledgeable about the Kwikset handleset and deadbolt I needed in matching finish in a hurry!  Confirmed items were in stock and were shipped promptly.  Items arrived complete and well-packed.  I highly recommend this merchant!!!

Steve L.   CT  Nov.  2007

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Overall Rating:                          Excellent
Price Rating:                              Excellent
Shipping Options:                     Excellent
Delivery Rating:                         Excellent
Ease of Purchase Rating:       Excellent
Customer Service Rating:       Excellent

Comments:     What an incredible value combined with awesome customer service!!!  I felt like walking into Lowes and whispering to all the customers looking at door locks..Go to DoorLocksDirect.com, they have a better price and selection.

Cynthia B.   NC  Oct.  2007

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Overall Rating:                          Excellent
Price Rating:                              Good
Shipping Options:                     Good
Delivery Rating:                         Excellent
Ease of Purchase Rating:       Excellent
Customer Service Rating:       Good

Comments:     They had the best prices and best security locks available.

Casey B.   FL  Sept.  2007

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Overall Rating:                          Excellent
Price Rating:                              Excellent
Shipping Options:                     Excellent
Delivery Rating:                         Excellent
Ease of Purchase Rating:       Excellent
Customer Service Rating:       Excellent

Comments:     Everything went great!

Jennifer F.   AZ  Aug.  2007

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Overall Rating:                          Excellent
Price Rating:                              Excellent
Shipping Options:                     Excellent
Delivery Rating:                         Excellent
Ease of Purchase Rating:       Excellent
Customer Service Rating:       Excellent

Comments:     I recently purchased Kwikset door hardware from DoorLocksDirect.com and I am very satisfied with the order.  All hardware was keyed alike as requested and works perfectly.  The order was received on time and complete.  I will order from this merchant again and highly recommend to anyone needing door hardware.  Overall experience was excellent.

Bob D.   FL  Aug.  2007