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Overall Rating:                          Excellent
Price Rating:                               Excellent
Shipping Options:                       Excellent
Delivery Rating:                          Excellent
Ease of Purchase Rating:           Excellent
Customer Service Rating:           Excellent

Comments:     Will definitely recommend to a friend or company. VERY happy

Joe H.   CA  Apr  2014

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Overall Rating:                          Excellent
Price Rating:                               Excellent
Shipping Options:                       Excellent
Delivery Rating:                          Excellent
Ease of Purchase Rating:           Excellent
Customer Service Rating:           Excellent

Comments:     One of the best shopping experiences I've had in a long time. The website was easy to use and let me find exactly what I needed. The Schlage door knobs I purchased are great. And the customer service was fantastic. There was a minor issue with a product and doorlocksdirect handled it superbly. I called them and he said it was a manufacturing issue that was supposed to have been fixed. So he sent me the replacement part immediately and gave me some suggestions on how to make it work until the part arrived. Top notch all around!

Kyle K.   NY  Mar  2014

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Overall Rating:                          Excellent
Price Rating:                               Excellent
Shipping Options:                       Excellent
Delivery Rating:                          Excellent
Ease of Purchase Rating:           Excellent
Customer Service Rating:           Excellent

Comments:     Great Prices and fast shipping ! Will do business with again.

Sean N.   CA  Feb  2014

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Overall Rating:                          Excellent
Price Rating:                               Excellent
Shipping Options:                       Excellent
Delivery Rating:                          Excellent
Ease of Purchase Rating:           Excellent
Customer Service Rating:           Excellent

Comments:     Spoke with customer service before I placed the order. Very nice conversation. I had asked if it was possible for the items to ship that day, even though it was later in the afternoon. I was told to include a note about shipping when I placed the order. Items were shipped that day. Items are exactly as described and first quality. I would recommend Doorlocksdirect.com to everyone.

Steven F.   TX  Jan  2014

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Overall Rating:                          Excellent
Price Rating:                               Excellent
Shipping Options:                       Good
Delivery Rating:                          Good
Ease of Purchase Rating:           Excellent
Customer Service Rating:           Excellent

Comments:     Excellent quality of product and packaging. Item came with a business card with a direct person to contact if there is any questions or problems. I was very impressed and will purchase future items.

John K.   OH  Dec  2013

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Overall Rating:                          Excellent
Price Rating:                               Good
Shipping Options:                       Good
Delivery Rating:                          Good
Ease of Purchase Rating:           Excellent
Customer Service Rating:           Excellent

Comments:     Richard Schoech from DoorLooksDirect.com personally assisted me with my lock purchasing needs. I wished I had found these guys sooner! Thanks again, Paul

Paul K.   CA  Dec  2013

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Overall Rating:                          Good
Price Rating:                               Good
Shipping Options:                       Excellent
Delivery Rating:                          Excellent
Ease of Purchase Rating:           Excellent
Customer Service Rating:           Good

Comments:     Good, easy to navigate website! Free Shipping on my size order!! Potentially complex order WAS FILLED CORRECTLY & COMPLETELY!!! (Someone was awake & cared!!!!!!!!!!!!!!!!!) NO CA SALES TAX!!!!!!!!!!!!!! Given the above ......., would buy again from DoorLocksDirect again.

Stan G.   CA  Nov  2013

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Overall Rating:                          Excellent
Price Rating:                               Excellent
Shipping Options:                       Excellent
Delivery Rating:                          Excellent
Ease of Purchase Rating:           Excellent
Customer Service Rating:           Excellent

Comments:     I didn't need customer service as everything was great and as advertised. You never know when ordering online as to what you get. I received new in packaging goods and everything went great. This is a honorable e-store that I would do business with again and again.

William F.   CA  Nov  2013

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Overall Rating:                          Excellent
Price Rating:                               OK
Shipping Options:                       Excellent
Delivery Rating:                          Excellent
Ease of Purchase Rating:           Excellent
Customer Service Rating:           Excellent

Comments:     Price was not great but it arrived a day earlier than expected. $14.95 shipping and handling seemed high by comparison.

James B.   TN  Oct  2013

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Overall Rating:                          Excellent
Price Rating:                               Good
Shipping Options:                       Excellent
Delivery Rating:                          Excellent
Ease of Purchase Rating:           Excellent
Customer Service Rating:           Excellent

Comments:     

Tony S.   NY  Oct  2013

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Overall Rating:                          Excellent
Price Rating:                               Excellent
Shipping Options:                       Excellent
Delivery Rating:                          Excellent
Ease of Purchase Rating:           Excellent
Customer Service Rating:           Excellent

Comments:      While not the finest out there, the website was very good and offered me 99% of the information and selection one would require. Their prices were much better than another more prominent "online door hardware" site. I had a special need for information as my application was a bit out of the ordinary and communication both by phone and email was TOP NOTCH. Once purchased, my order came faster than I could imagine, had the box and wondered what I got delivered..that fast. Well packaged and as ordered. I have special ordered some doors and worried about getting the hardware "too soon" as there's a delay and was assured that the company would make any issues right no matter what/when. I will buy from these guys again and have recommended them two times already. Terrific find.

Scott K.   FL  Oct  2013

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Overall Rating:                          Excellent
Price Rating:                               Excellent
Shipping Options:                       OK
Delivery Rating:                          Excellent
Ease of Purchase Rating:           Excellent
Customer Service Rating:           Excellent

Comments:     

Christian C.   TX  Jul  2013

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Overall Rating:                          Excellent
Price Rating:                               Excellent
Shipping Options:                       Excellent
Delivery Rating:                          Excellent
Ease of Purchase Rating:           Excellent
Customer Service Rating:           Excellent

Comments:     Great for parts and odd stuff that is hard to find fast shipping.

William S.   VA  Jul  2013

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Overall Rating:                          Excellent
Price Rating:                               Good
Shipping Options:                       Good
Delivery Rating:                          Excellent
Ease of Purchase Rating:           Excellent
Customer Service Rating:           Excellent

Comments:     

Rafael S.   TN  Jul  2013

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Overall Rating:                          Excellent
Price Rating:                               Good
Shipping Options:                       Excellent
Delivery Rating:                          Excellent
Ease of Purchase Rating:           OK
Customer Service Rating:           Excellent

Comments:     Very helpful seller, went above and beyond what you could expect to help find what I needed. I would prefer to use my own UPS account for shipping, and I don't like using PayPal. Price was the same as local Home Depot store (before shipping) on comparable items but offered other items not available at any local big box store. I recommend this seller.

Kyle W.   IN  Jun  2013

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Overall Rating:                          Excellent
Price Rating:                               Excellent
Shipping Options:                       Excellent
Delivery Rating:                          Excellent
Ease of Purchase Rating:           Excellent
Customer Service Rating:           Excellent

Comments:     doorlocksdirect.com was GREAT! I shopped for over a week to find the right set for my front door. Door Locks Direct had the easiest order system I found. I was able to get the outside handle and inside knob for a combo system. Most of the other sites just had the outside handle but no info on the inside knob or lever and did not offer any help with it. Price was better than most and shipping was BLAZING fast. I am going to be upgrading the rest of my house and will only use Door Locks Direct. Give them a try you won't be sorry.

Gregory B.   TX  Jun  2013

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Overall Rating:                          Excellent
Price Rating:                               Excellent
Shipping Options:                       Excellent
Delivery Rating:                          Excellent
Ease of Purchase Rating:           Excellent
Customer Service Rating:           Excellent

Comments:     

Devin T.  KY  Jun  2013

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Overall Rating:                          Excellent
Price Rating:                               Excellent
Shipping Options:                       Excellent
Delivery Rating:                          Excellent
Ease of Purchase Rating:           Excellent
Customer Service Rating:           Excellent

Comments:     Hard to find items, Fast shipping and smooth transaction.

Charles M.   MD  Jun  2013

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Overall Rating:                          Excellent
Price Rating:                               Excellent
Shipping Options:                       Excellent
Delivery Rating:                          Excellent
Ease of Purchase Rating:           Excellent
Customer Service Rating:           Excellent

Comments:     This is the second time I've purchased from doorlocksdirect.com, and I would not hesitate to purchase from them again. Very professionally run company with great service.

Charles W.   TX  May  2013

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Overall Rating:                          Excellent
Price Rating:                               Excellent
Shipping Options:                       Excellent
Delivery Rating:                          Excellent
Ease of Purchase Rating:           Excellent
Customer Service Rating:           Excellent

Comments:     

Edwin B.   OH  May  2013

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Overall Rating:                          Excellent
Price Rating:                               Excellent
Shipping Options:                       Excellent
Delivery Rating:                          Excellent
Ease of Purchase Rating:           Excellent
Customer Service Rating:           Excellent

Comments:     Recently, I had a question about a new exterior door lock, Richard responded back promptly. As a result, they got my business. In fact he was a pleasure to talk to on the phone as to verify my special deck lock situation and the solutions for it as to minimize accidental lockouts. Plus, shipping was jet fuel laced fast! Perfect transaction all the way around.

John K.   PA  May  2013

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Overall Rating:                          Excellent
Price Rating:                               Good
Shipping Options:                       Good
Delivery Rating:                          Good
Ease of Purchase Rating:           Excellent
Customer Service Rating:           Good

Comments:     

Brad J.   MI  May  2013

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Overall Rating:                          Excellent
Price Rating:                               Excellent
Shipping Options:                       Excellent
Delivery Rating:                          Excellent
Ease of Purchase Rating:           Excellent
Customer Service Rating:           Excellent

Comments:     

Bret H.   CA  May  2013

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Overall Rating:                          Excellent
Price Rating:                               Excellent
Shipping Options:                       Excellent
Delivery Rating:                          Excellent
Ease of Purchase Rating:           Excellent
Customer Service Rating:           Excellent

Comments:     

Richard P.  TX  May  2013

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Overall Rating:                          Excellent
Price Rating:                               Good
Shipping Options:                       Good
Delivery Rating:                          Excellent
Ease of Purchase Rating:           Excellent
Customer Service Rating:           Excellent

Comments:     Easy, fast, all necessary info. A letter/business card follow up after product purchase and arrival was impressive. I will definitely be a returning customer for all my lock needs.

Carlos L.  CA  May  2013

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Overall Rating:                          Excellent
Price Rating:                               Excellent
Shipping Options:                       Excellent
Delivery Rating:                          Excellent
Ease of Purchase Rating:           Excellent
Customer Service Rating:           Excellent

Comments:     Ordered multiple locks. All were keyed the same as requested. Also requested that certain locks be set up for right hand and left hand doors. Shipping was fast and all locks arrived properly set up with the correct optons.

Glenn B.  WV  May  2013

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Overall Rating:                          Excellent
Price Rating:                               Excellent
Shipping Options:                       Excellent
Delivery Rating:                          Excellent
Ease of Purchase Rating:           Good
Customer Service Rating:           Excellent

Comments:     Quality product and service, timely delivery.

Thomas A.  AZ  Apr  2013

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Overall Rating:                          Excellent
Price Rating:                               Good
Shipping Options:                       Good
Delivery Rating:                          Good
Ease of Purchase Rating:           Excellent
Customer Service Rating:           Excellent

Comments:     I placed the order online, shipped and delivered without issuses.

Ronald W.  GA  Apr  2013

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Overall Rating:                          Excellent
Price Rating:                               Excellent
Shipping Options:                       Good
Delivery Rating:                          Excellent
Ease of Purchase Rating:           Excellent
Customer Service Rating:           Excellent

Comments:     I was having trouble purchasing the Schlage locks I wanted for a renovation of my home. They were unavailable from a couple of home improvement stores in my area and I was given a 4-6 week estimate for getting them. I found Doorlocksdirect using a Google search and they had everything I was looking for. My entire order shipped the next day and I got it a few days later. I could not be more pleased.

Chris M.  NC  Apr  2013

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Overall Rating:                          Excellent
Price Rating:                               Good
Shipping Options:                       Good
Delivery Rating:                          Excellent
Ease of Purchase Rating:           Excellent
Customer Service Rating:           Not Rated

Comments:     

Glenn B.  WV  Apr  2013

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Overall Rating:                          Excellent
Price Rating:                               Excellent
Shipping Options:                       Excellent
Delivery Rating:                          Excellent
Ease of Purchase Rating:           Excellent
Customer Service Rating:           Excellent

Comments:     Website was detailed and easy to navigate. Prices were great. I had to call for clarification on one point, and customer service was very helpful. Very nice experience and would not hesitate to order from them again.

Jenny P.  MO  Jan  2013

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Overall Rating:                          Excellent
Price Rating:                               Good
Shipping Options:                       Excellent
Delivery Rating:                          Excellent
Ease of Purchase Rating:           Excellent
Customer Service Rating:           Excellent

Comments:     Clear explanation of the options (latch type, strike type, keying type)of each lock. Keyed alike option with no additional charge is great.

Ming C.  MD  Dec  2012

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Overall Rating:                          Excellent
Price Rating:                               Excellent
Shipping Options:                       Excellent
Delivery Rating:                          Excellent
Ease of Purchase Rating:           Excellent
Customer Service Rating:           Excellent

Comments:     I got what I ordered when it was promised, and at a good price. What more could you want.

Mathew W.   IL  Sept  2012

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Overall Rating:                          Excellent
Price Rating:                               Excellent
Shipping Options:                       Good
Delivery Rating:                          Excellent
Ease of Purchase Rating:           Excellent
Customer Service Rating:           Excellent

Comments:     

Aaron C.   CA  Sept  2012

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Overall Rating:                          Excellent
Price Rating:                               Excellent
Shipping Options:                       Excellent
Delivery Rating:                          Excellent
Ease of Purchase Rating:           Excellent
Customer Service Rating:           Excellent

Comments:     

Brandon G.   ID  Sept  2012

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Overall Rating:                          Excellent
Price Rating:                               Excellent
Shipping Options:                       Excellent
Delivery Rating:                          Excellent
Ease of Purchase Rating:           Excellent
Customer Service Rating:           Good

Comments:     

Alejandro S.   CA  Aug  2012

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Overall Rating:                          Excellent
Price Rating:                               Excellent
Shipping Options:                       Good
Delivery Rating:                          Excellent
Ease of Purchase Rating:           Excellent
Customer Service Rating:           Excellent

Comments:     

Eric L.   NY  Aug  2012

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Overall Rating:                          Excellent
Price Rating:                               Excellent
Shipping Options:                       Excellent
Delivery Rating:                          Excellent
Ease of Purchase Rating:           Excellent
Customer Service Rating:           Excellent

Comments:     Very efficient. Had a special request to key to some locks previously purchased from them and there was no hitch to the process. Friendly service over the phone as well. I will definately use DoorLocksDirect again in the future.

Margaret H.   CO  Aug  2012

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Overall Rating:                          Excellent
Price Rating:                               Excellent
Shipping Options:                       Excellent
Delivery Rating:                          Excellent
Ease of Purchase Rating:           Excellent
Customer Service Rating:           Excellent

Comments:     This was one of the best, and most professional, online companies and purchases I have ever made. The website provides detailed, accurate information, and if you still have questions, you will receive a very prompt response. My order was shipped within 90-minutes of placement and reached me in 2-days (Texas to California) via UPS ground. It was EXTREMELY well-packaged to ensure no damage occurred in transit. It was 100% correct (parts, colors, quantities, etc.) After the sale, I continued receiving the same, great, customer service I had experienced prior to giving them my money. From now on, this is the place where I'll buy ALL my door handles!

T. M.   CA  Aug  2012

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Overall Rating:                          Excellent
Price Rating:                               Excellent
Shipping Options:                       Good
Delivery Rating:                          Excellent
Ease of Purchase Rating:           Excellent
Customer Service Rating:           Excellent

Comments:     We are replacing all the polished brash in our house with a more modern look. It was impossible to find the right selection of handles (blank, passage, privacy, locking, etc.) at the big boxes. doorlocksdirect.com not only had the right selection but the pricing was substantially lower than the local big boxes. Shipping was quick; everything was in perfect condition. Thanks very much!

David L.   CO  Jul  2012

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Overall Rating:                          Good
Price Rating:                               Good
Shipping Options:                       Good
Delivery Rating:                          Good
Ease of Purchase Rating:           Excellent
Customer Service Rating:           Not Rated

Comments:     

L.   IL  Jun  2012

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Overall Rating:                          Excellent
Price Rating:                               Excellent
Shipping Options:                       Excellent
Delivery Rating:                          Excellent
Ease of Purchase Rating:           Excellent
Customer Service Rating:           Excellent

Comments:     We got a call from them because I couldn't mix the schlage and kwikset locks and key them with the same key so he made some suggestions to us to match what we had orginally ordered. My wife I and I had never installed locks so we had to call them about some questions we had and he was helpful and knowledgeable. Ordered it and got them 2 days later but we live in San Antonio and are pretty close to where they ship from in Houston. They need to update the picture of the Kwikset 980 Series Single Cylinder Deadbolt because those do not have the covers that go over the screws holes anymore.

Kyle L.   TX  Jun  2012

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Overall Rating:                          Excellent
Price Rating:                               Excellent
Shipping Options:                       Excellent
Delivery Rating:                          Excellent
Ease of Purchase Rating:           Excellent
Customer Service Rating:           Excellent

Comments:     Good product at a fair price and fast shipping... Thanks.

George R.   CA  Jun  2012

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Overall Rating:                          Excellent
Price Rating:                               Good
Shipping Options:                       Excellent
Delivery Rating:                          Excellent
Ease of Purchase Rating:           Excellent
Customer Service Rating:           Excellent

Comments:     This site was great! Found what I was looking for without any problems and the delivery was fast. Great site to use.

Theodore S.   CA  Jun  2012

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Overall Rating:                          Excellent
Price Rating:                               Good
Shipping Options:                       Excellent
Delivery Rating:                          Excellent
Ease of Purchase Rating:     &nbs

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